FAQs

  When will my order ship?

Each box is custom made to order with a lead time of 2 business days. This means if you order on a Monday your box will ship by end of business day Wednesday. We use UPS and the United States Postal Service (USPS) as our mail carriers.
We ship the boxes by Priority Mail (2-7 business days) for continental U.S. shipments and Puerto Rico (3-7 business days).

The mailing address is wrong, can I update it?

Please send us an email at: queemocionshop@gmail.com as soon as you notice and if we haven’t ship your box yet we will be more than happy to correct it. If the order has shipped, we suggest you reach out to USPS with your tracking number as they will be the best bet in re-directing a package. Please note we are not responsible for errors when customers have input an incorrect shipping address, and if returned to us, re-shipment charges will be incurred by the customer.

Can I track my package?

Yes. After your purchase please check your mailbox and spam folder, then mark our address as safe or not junk.When your package is accepted in the postal office and email is sent to you with the tracking code.
 

Do you put receipts in the gift boxes?

No. Only the buyer gets an email with the order information and receipt.

Will you spellcheck/edit my messages?

No. Card messages are printed and included in the greeting cards as you type them online.No judgments, no questions, just type your heart away! If you include your name in the note it will show,if not, secret admirer anyone?

Can I just buy an already made gift box?

Yes! Visit our CLICK AND SHIP section for our best selling gift boxes.All the items in the boxes are picked by us, but you can still have a say if you wish.Just add a message for your greeting card and done.

What is your refund policy?

All sales are final. If you have feedback or issues please let us know by email at queemocionshop@gmail.com and we will try out best to accommodate you.

Where are you located?

We are located in the city of Odenton, state of Maryland, United States.We are 20 minutes away from each of these landmark cities:Baltimore, Washington D.C. and the military academy in Annapolis, MD.For more details visit our Contact Us section.

How do i build a gift box?

Start by clicking in the the BUILD A GIFT BOX section in the top menu. Browse our gift selection and when ready add them to your cart. You can filter by categories. One of these is STATIONERY where you select a card for your box as the last step so we can write your message. Go to checkout and write your message in special instructions, address of the person receiving the box and your billing address. Pay with credit card or Paypal.

Can I collaborate with Que Emoción?

Of course! Please send us an email at: queemocionshop@gmail.com with your wholesale catalog and bulk prices and we will be happy to take a look.

Is there an item you wish we offer in our store?

Please send us suggestions at: queemocionshop@gmail.com

Do we do custom orders for business and special events?

Yes, we do. Fill out this form to let us know the details: Special Request Form.Or send us an email with your request and we will be happy to provide you a quote. Please note, according to the availability and amount of the items you will like in the box we can provide an estimate delivery of the finished product. Order with time in case of delays.