Qué Emoción!

FAQ

Frequently Asked Questions

When will my order ship?

Each box is custom made to order with a lead time of 2 business days. This means if you order on a Monday your box will ship by

end of business day Wednesday. We use UPS and the United States Postal Service (USPS) as our mail carriers. We ship the boxes

by Priority Mail (2-7 business days) for continental U.S. shipments and Puerto Rico (3-7 business days). USPS does not guarantee

their shipping times. On August 2021 USPS announced price increases for the holiday peak season. Starting October 3, 2021 until

December 26, 2021. We have adjusted our shipping prices accordingly for this year. For a detailed table of the price increases

please visit: USPS Newsroom.

The mailing address is wrong, can I update it?

Please send us an email at: orders@queemocion.com as soon as you notice and if we haven’t ship your box yet

we will be more than happy to correct it. If the order has shipped, we suggest you reach out to USPS with your tracking

number as they will be the best bet in re-directing a package. Please note we are not responsible for errors when customers

have input an incorrect shipping address, and if returned to us, re-shipment charges will be incurred by the customer.

Can I track my package?

Yes. After your purchase please check your mailbox and spam folder, then mark our address as safe or not junk.

When your package is accepted in the postal office and email is sent to you with the tracking code.

 

Do you put receipts in the gift boxes?

No. Only the buyer gets an email with the order information and receipt.

Will you spellcheck/edit my messages?

No. Card messages are printed and included in the greeting cards as you type them online.

No judgments, no questions, just type your heart away! If you include your name in the note it will show,

if not, secret admirer anyone?

Can I just buy an already made gift box?

Yes! Visit our CLICK AND SHIP section for our best selling gift boxes.

All the items in the boxes are picked by us, but you can still have a say if you wish.

Just add a message for your greeting card and done.

What is your refund policy?

All sales are final. If you have feedback or issues please let us know by email at orders@queemocion.com and we will try out best to

accommodate you.

Where are you located?

We are located in the city of Odenton, state of Maryland, United States.

We are 20 minutes away from each of these landmark cities:

Baltimore, Washington D.C. and the military academy in Annapolis, MD.

For more details visit our Contact Us section.

How do i build a gift box?

Start in the BUILD A GIFT BOX page. Start adding gifts to your cart. Then click in the left hand menu for the STATIONERY section

and select a greeting card. Go to checkout and write your message, address of the person receiving the box and your billing

address. Pay with credit card or Paypal.

Can I collaborate with Que Emoción?

Of course! Please send us an email at: info@queemocion.com with your wholesale catalog

and bulk prices and we will be happy to take a look.

Is there an item you wish we offer in our store?

Please send us suggestions at: info@queemocion.com

Do we do custom orders for business and special events?

We do. Just send us an email with your request and we will be happy to provide you a quote.

Please note, according to the availability and amount of the items you will like in the box we

can provide an estimate delivery of the finished product.

 
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